But just as the number of infections only captures a fraction of the full impact the pandemic has had on us, the number of transactions directly mentioning the pandemic vastly understates its full impact on dealmaking. Inescapably, the overwhelming disruption and uncertainty caused by COVID-19 has changed the fundamental business of M&A in recent months. It hangs over every negotiation.
Granted, a handful of the mentions of coronavirus in our deal records are found in boilerplate 'safe harbor' disclaimers about the potential risks of the announced transaction. But far more often, COVID-19 is cited as the fundamental rationale of the deal. Sometimes that’s explicit, while other times it's implicit.
- In announcing their blockbuster $7.3bn geographic consolidation earlier this month, both Just East Takeaway and Grubhub went out of their way to note in their release that online meal deliveries had rebounded to higher levels than before the outbreak.
- To help shore up the security of its suddenly ubiquitous service, Zoom reached for encryption startup Keybase. In Q1, Zoom increased its customer count an astonishing 353%, even amid mounting concerns about 'Zoom bombing' and other breaches.
- With many of its physical stores closed, Target purchased some of the 'last mile' assets of Deliv to help speed delivery of online orders.
Brenon Daly oversees the financial analysis of 451 Research's Market Insight and KnowledgeBase products, having covered more than a quarter-trillion dollars' worth of deal flow for both national publications and research firms.
Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.
Keith Dawson is a principal analyst in 451 Research's Customer Experience & Commerce practice, primarily covering marketing technology. Keith has been covering the intersection of communications and enterprise software for 25 years, mainly looking at how to influence and optimize the customer experience.